By Dan Slee and Louise Gibson
A list of swears one comms officer came up with to keep the language on a page family-friendly. Caution: not one for the children.
Sometimes being the admin of a Facebook page can be tough. You are the public face of the organisation and the place where people can vent spleen.
No-one organisation gets it right all the time and feedback is good. But when that feedback tips over to abuse a line in the sand gets crossed.
Thankfully, the Facebook admin has some things at their disposal. Always have a social media policy that shadows what your customer services policy is. So, if there is a policy on foul and abusive language for someone walking into the First Stop Shop or on the phone make it the same for social media. Nobody comes to work to be sworn at and there’s no need you should be.
This week there was a discussion on the Public Sector Comms Headspace Facebook group on the issue of swearing on Facebook pages. The excellent Louise Gibson mentioned her organisation had drawn-up a list and put them into her page’s banned word filter. It is excellent if by no means exhaustive. There are plenty of other terms of abuse you can add but this as a list is a good starting point.
A list of offensive terms
Dan Slee is co-creator of comms2point0 and Louise Gibson is a communications officer who works in local government.