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TWITTER CHAT - SOCIAL CUSTOMER SERVICES

  • TWITTER via #BeSocial17 (map)

The most important Twitter Chat of 2017? Put it in your diary now.

Nailing and embedding effective social customer services is one of the biggest challenges facing organisations right now.

Customer services enquiries via social media are on the increase but many organisations haven’t yet embedded these requests into their regular customer services operation.

As communicators you’re simply too busy to be doing a customer services job.

And let’s be honest – customer services are the best people to do customer services.

Who does social customer services well and what are the lessons?

Good questions. And the truth is most of us don’t have all of the answers. Yet.

But a new Twitter Chat on 29 June and featuring five high profile organisations skilled in this area has been organised just for you. It’s a free and rich learning opportunity so don’t miss it.

We’ve teamed up with SocialSignIn to bring you a rather impressive panel who will answer your questions, tackle your barriers and generally lift the lid on their social customer services learning.

We're chuffed to be able to announce that our panel features…

  • Virgin Trains
  • The Open University
  • Iceland Foods
  • South Lanarkshire Council
  • SocialSignIn

So put this Chat in your diary now and keep following the hashtag #BeSocial17 for updates.

We’ll see you on Twitter on 29 June from 12.30pm – 1.30pm.

Because who doesn’t want happy customers? :-)

You can read more about the Twitter Chat here.

Earlier Event: June 20
SKILLS YOU NEED FOR LIVE VIDEO
Later Event: July 18
SKILLS YOU NEED FOR LIVE VIDEO