Communications Officer x 2
Transport for Wales
Salary Range: £23,625 – £27,400
Contract Type: Permanent
Based: Cardiff, with relocation to Pontypridd late 2019
Working Pattern: Full time. Applications from candidates interested in alternative work patterns will be considered; however, business needs may place limitations on the arrangements offered.
Welsh Language Skills: Welsh language skills are essential for one of the roles and desirable for the other role.
Closing Date: 10:00am on 27 March 2018
Transport for Wales (TfW) is a not for profit company, wholly owned by the Welsh Government. Transport for Wales exists to drive forward the Welsh Government’s vision of a high quality, safe, integrated, affordable and accessible transport network that the people of Wales are proud of. It will also help to change the way we understand, plan, use and invest in transport in Wales.
As part of the Communication and Customer Services team, the post holder will develop and support effective communications to increase awareness of TfW’s activities and encourage positive stakeholder engagement as we deliver a step-change in public transport in Wales.
The post holder will develop appropriate and effective communications channels; build and maintain effective stakeholder relationships; support senior management to develop the TfW brand; and plan, produce and publish high quality content that effectively communicates the company’s messages.
This post offers the opportunity to develop a wide range of skills in an exciting period of development for transport in Wales. There will be opportunities to be involved in high profile meetings and events, and work with key internal and external stakeholders. This is an emerging role which the post holder will have the opportunity to influence.
Role and Responsibilities
· Produce, edit and obtain sign-off for internal and external communications materials, ensuring that key messages are in line with the TfW brand.
· Support the development and delivery of communication handling plans, including responding to reactive issues.
· Provide day-to-day management of TfW’s communications channels.
· Establish good working relationships and co-ordinate day-to-day communications activities with the TfW team, the Welsh Government and a range of suppliers.
· Measure and report the impact of communications activities.
· Research pro-active press notices, blogs and editorial items.
· Develop effective media relations including responding to reactive issues.
· Undertake media monitoring and brief the TfW team as required.
Content and Publishing
· Establish, develop and maintain publishing calendars for the communications channels that support key objectives and messages.
· Optimise the promotion of content, particularly across digital channels.
· Develop and manage a media library (e.g. photography, video clips).
· Support the TfW team to ensure that stakeholders are engaged and informed about TfW’s projects via a range of communication methods.
· Support senior management to develop engagement opportunities with stakeholders, including responding to reactive issues.
· Update and maintain the stakeholder communications log, including incoming enquiries and records of correspondence.
· Inform the relevant members of the team of customer reviews and feedback.
· Manage and co-ordinate responses to correspondence received via the company’s mailboxes.
· Maintain TfW’s branded templates and develop new templates as required.
· Support the TfW team in relation to the Welsh Language Standards.
· Ensure that communication activity is coordinated and provides value for money.
· Maintain own professional development and stay up to date on regulatory changes and developments in best practice.
· Support the work of the TfW team in general and undertake any other duties as required commensurate with the role and grade.
For more information and to apply, please visit www.tfw.gov.wales/careers