There's a major conference on communications in local government this week at the Millennium Stadium in Cardiff. Part of it will see a debate on whether or not traditional comms is dead. Here is some background reading.
by Dan Slee
It's the LGComms Academy in Cardiff this week. A three day event looking at where we are, why we are and where we'll be going in communications in local government.
There will be some excellent speakers and there will I'm sure be much to learn. You can take a look at the line up from May 21 to 23 via a pdf here. The line-up is not available in a more a ccessible format, I'm afraid.
Last year, there was the profoundly depressing experience of a panel on social media being glibly introduced with the words: "There's only two things wrong with social media. It's not social and it's not media."
Thankfully, the person who uttered these words has since spoken of his sea change in attitude. There's also a lot of digital on the agenda. There's even an unconference slot with Lloyd Davis on Thursday afternoon which should be interesting.
Is traditional comms dead?
There's also a Think Tank discussion I'll be chairing on The Digital Debate: Is Traditional Comms Dead? That takes place at 6.30pm on Tuesday May 21
With that in mind here's five links that may fire some thought. See? I've even highlighted some key points to save you the bother.
Are comms the blockers?
Catherine Howe, of Public i wrote a useful summary of the commscamp unconference session in Birmingham asking if comms team are the single biggest block on good social media un local government. You can read the full text of her post here.
I think we have to conclude that communications are often blockers to social media activity but that they have good as well as bad reasons for acting this way. As the use of social media becomes more entrenched then I would speculate that this will become increasingly a question of organisational leadership rather than any specific practitioner groups and that it will be important to start discussing where that leadership should come from. If we want to start to see social media operating outside of comms then arguably that leadership needs to be external as well. The question of being good organisational customers of digital projects will perhaps be the next challenge we have to collectively face in taking some of the excellent best practice we see around us into more mainstream use and out of the ambit of a single team.
In defence of the press release
Local government press officer Kam Mistry wrote a defence of the pr here sparked by a different debate at commscamp in Birmingham earlier this year.
When you dissect it, you realise that the press release is a fantastic form of communication. You grab someone’s attention with a good headline, they then read your first paragraph and, assuming it’s still interesting, will continue to read the rest of it and then publish it. I suppose it’s a bit like the mating game – initial attraction, stimulate interest, maintain interest and then… oh dear this is turning into a Swiss Toni metaphor.
Yes, the press and media are having to evolve but they will be there for many years to come. Newspapers – in print and electronic forms - will continue to be key channels for effective communication and we really should not see them, or press releases, as anachronisms.
Put it this way. First there was radio and then television came along. Have we all thrown away our radios?
PR is dead and so are newspapers
Eddie Coates-Madden is part of the LGComms panel and wrote this on the challenge that traditional pr and newspapers face and a presentation he gave:
And I ended with my prediction of the future for journalism; that it will be fast, fast, fast; that stories are everywhere, not on a Press Release; that everyone can be a journalist (not necessarily a good one, but everyone can break stories and has the tools to publish); that journalists have become a brand in themselves; that broadcast without response is dead; that there will be ever more accountable journalism, more easy disgust, more easy offence and that accountability is every organisation’s to handle, and that there are more easily targeted campaigns and more moral tensions. activism is clicktivism and that might mean more and more difficult challenges, to freedom of expression, politically unpopular views, financial security, even – when wrongly done - to personal safety.
Death to the campaign!
Jim Garrow works in public health in Philladelphia. He writes a blog and updates it prodigiously. He has the uncanny ability to nail things. This post may be uncomfortable - nay challenging - reading for comms people at LGComms. But that's why you should read it. He argues that campaigns are counter-productive and switching things on and off don't work with people.
First, it assumes that our audience is there, available, placid and interested, during the time we decide they should hear our messages. If they are otherwise ready to lose weight, or set up a communications plan, or change the batteries in their smoke detectors, except for some family crisis that happens during our predefined “campaign time,” then they don’t get the message that they need to change their behavior. (This is a HUGE reason I despise days, weeks and months that celebrate or raise awareness for something; what, tuberculosis doesn’t matter the other 364 days of the year?
The other reason only communicating through campaigns is harmful is, in my estimation, infinitely worse. Say your timing works out and you get lucky and actually find someone who was patiently waiting for your message. Not only that, but the message is specifically tailored to the group she self-identifies with (because you’re still marketing to audiences and not everyone), and she takes action on it. She’s moved from Contemplation to Preparation based solely on your messaging. Congratulations! But, what happens when you end your campaign? Specifically, what happens to this wonderful person that you’ve prepped to be ready to move forward and actually change her behavior? Does she not move to the Action stage? Does she resent your messaging for leaving her hanging, alone? Is she willing to wait another year for you to become interested in her problem again? Will she even listen next time?
Feel free to agree or disagree in the comments box. Or at the discussion. Or online.
Dan Slee is co-founder of comms2point0. He also blogs here.