A marvellous new online tool has been created for internal communicators everywhere.
by Caroline Roodhouse
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A marvellous new online tool has been created for internal communicators everywhere.
by Caroline Roodhouse
Read moreWe live in interesting times. Once media law covered the traditional media. Now it covers social media.But how will Brexit affect us? And what happens when a member of staff posts defamatory comments from their own account?
by David Banks
Read moreby Louise Foster-Key
Read morePublic trust in many things has been badly damaged these past few years. Do we trust anyone anymore? Well we do but to very varying degrees - we know who we trust most and who we trust least. That’s helpful to know. What’s even more helpful is a new guide which aims to help communicators engage more effectively with their communities in order to increase trust.
by David Holdstock
Read moreLetting a TV crew into your organisation is a scary prospect for any communicator. Even more so if you work in the NHS - an ever present in the media spotlight.
by Hannah Clubb
Read moreOrganisational development: What is it, and where does it fit with good internal communications?
by Pamela Moffat
Read moreIn the era of dwindling local government comms budgets place marketing a region is a real challenge. But it can be done. This new post is a case study for councils across the UK.
by Dawn Tindle
Read moreIt seems it doesn’t matter how much, or how well, you communicate internally the job is never fully done. This post explores how to be effective with staff who claim to be too busy even to look at the intranet
by Lindsay Narey
Read moreEvery one of us needs support in our working lives. We can be more effective, more knowledgeable and even happier in our roles, with some quality peer support and encouragement. Not realising that we all need support is a real barrier and a missed opportunity. A new support group for in-house comms leads aims to fill this important gap.
by Sarah Yates
Read moreNew trends in comms and marketing rush by at the speed of light. Platforms launch, algorithms change. But there is a constant in our industry and that’s the need for a good comms plan. So what’s the best way of achieving this?
By Darren Caveney
Read moreIf you had a checklist of skills you’d expect public sector communications professionals to be well-versed in, you probably wouldn’t include dealing with customer service requests. But it’s increasingly becoming part of the landscape we work in.
by Ian Gallagher
Read moreLocal government were early adopters of social media, partly through an enthusiasm to innovate, partly through the impact of cuts to budgets. The next big challenge for the sector is to develop a more strategic use of social media and fully embed it into customer services operations. This all new research project aims to help councils understand where they are on this journey, and where they need to go next.
by Stuart Banbery
Read moreUnmanageable pressure on A&E departments, GPs, and services right across the health sector continues to hit the headlines in startling ways. Stories of 4+ hour waiting times at A&E, departments declaring a “red alert”, and claims of patient safety risks paint a picture of a health system in crisis. An all-new event aims to provide a place to discuss solutions and partnerships.
by Emma Howard
Read moreEvery now and then we receive a guest post which stops you dead in your tracks. A post which truly captures the pressures of leading, and working in, a very busy comms team. The phrase ‘must read’ is over-used, but this post is a must read.
by Amanda Nash
Read moreHistory teaches us many things, not least for those of us in communications. This reflective new post takes us back in time to the 1870s and the transformation of civic society. Some of it still rings true today.
by Will Mapplebeck
Read moreAfter the knockout success which was the UnAwards16 we’re delighted to be able to announce three regional masterclasses - a unique chance to hear from the winners – warts and all – what they did and what they learned.
by Darren Caveney
Read more“There is no such thing as a new idea. It is impossible. We simply take a lot of old ideas and put them into a sort of mental kaleidoscope. We give them a turn and they make new and curious combinations. We keep on turning and making new combinations indefinitely; but they are the same old pieces of coloured glass that have been in use through all the ages.”
Mark Twain
by Darren Caveney
Read moretalking heads 10 x 10. part one - hopes and fears for 2017
Welcome to the first of 10 special opinion posts on the biggest issues and opportunities facing communicators in 2017. It features the thoughts of 10 top communications leaders, from across the sectors, providing a fascinating glimpse into what we can expect – for better and for worse – this coming year.
by Darren Caveney
Read moreThe recent news cycle has been dominated by one person: Donald Trump. And it’s a pattern that’s sure to continue throughout 2017. Whatever your politics this is having repercussions for communicators and communications.
By Jessica Roberts
Read moreThere is a Venn diagram of overlap for NHS communication and fundraising. This excellent new post highlights what they are, and points to where communicators can learn and develop their skills.
by Amanda Nash
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