As public authorities work to get flood-affected communities back to normal they will be reviewing what went well and what could have gone better. Here are top ten tips for an effective review.
by Ben Proctor
1. Do an after incident review.
In the midst of an emergency or even while trying to get everything back to normal everyone will be very committed to capturing the learning. As soon as normality kicks in and managers start demanding the full attention of the beleaguered comms team it can be really hard to get people to sit down and think through the incident. It’s important to do it though.