by Eddie Coates-Madden and Lisa Buttery

So, what happens when communications and customer services come together? Are there things in common?

Last week I went to the #channelshiftcamp organised by the brilliant @psfnick in Derby City Council’s stunning HQ.

I took with me my colleague Lisa Buttery, our Assistant Head of Customer Services, not least because the opportunity to line up and join up Comms and Customer Services is never one I think we should miss, but also because it was all quite new to her.