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Service level agreements (SLAs). They’re not a new idea by any means but might it be a good time to debate whether you should introduce them right now to help manage demand and expectations? Would they give you a better chance to deliver your best and most important work?
A crowd-sourced blog post
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As per the title of this blog, this morning I got up early to make coffee. Now, I have coffee every morning, but I don’t usually get up early to make it.
But today was different.
by Ian Curwen
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This week would have been UnAwards week. The 7th. It’s my favourite work week of the year and signals the start of Christmas. It’s a chance to celebrate, reflect, catch up with friends old and new and to fly a flag for our brilliant industry. Damn you, Covid. But return they shall…
by Ian Curwen
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The media has a lot to answer for. So does social media. But so do we. Some people talk about ‘human comms’. But it’s humans who sit at the heart of bad behaviour and so we can all play a part in being kinder online. And Random Acts of Kindness Day is a good place to start.
by Ian Curwen
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he UnAwards19 are almost here but without a team of judges to wade through the entries they wouldn’t be possible. Here are the reflections of a long-time judge on what makes a great entry.
by Ian Curwen
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