There's many a council web site which could do with an overhaul. Especially when a new study by O2 suggests that 43 per cent of residents are frustrated that they can't access local government sites on their mobile or tablet. But fixing them can be easier said than done.

By Joanne Parker

The development of a website takes a while. So while the people at gov.uk were busy creating their new vision of what a website should be like, we were also having very similar thoughts.