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Social media. It’s the biggest time-suck there is. So it’s important to make sure that the time invested delivers benefits, outputs and outcomes. How do you know if your organisation is getting the most from it? Well you review your work. In detail.
by Darren Caveney
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how to survive an election count: a handy guide for comms professionals
You may have spotted that we’ve had an election or two of late in the UK. And there’s more to come, of course. Communicating the results is one of the most important things a local government comms pro will do. It can be a nervy old time so here’s a useful guide to help you.
by Anna Caig
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As resources are cut and demands increase are we losing something with our public sector customer services?
by Kate Bentham
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Part of the NHS is using video to reduce the number of avoidable appointments with GPs. Receptionists point people to their YouTube channel for many routine issues that don't really need an appointment. Everyone wins. The patient and the GP.
by Simon Rigg
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There are many ways to spend a comms and marketing budget. Programmatic advertising channels are increasingly the way to precisely target audiences but it’s had some negative press of late. Are there risks associated with it? Maybe not nearly as many as you might think…
This post contains the personal views of John-Paul Danon*
by John-Paul Danon
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As the squeeze on public sector budgets increases communications teams can expect an even greater demand for income generation. What are the opportunities and how can they be realised?
by Glen Ocsko
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How often is your team asked to create new social media accounts? And how often do you say no?
by Lauren Kelly
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One of the great things about #commscampnorth will be the debates and discussion. Nudge theory has been on people's radar for a while. But what actually is it? Touch Design start the debate.
by Jonathan Cross
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We all know of the importance of measurement and evaluation but in this time and resource-poor era are you focusing too much on the easily countable at the expense of the true picture? Panel writer Sarah Lay looks at the danger of McNamara’s fallacy in the evaluation of communications.
by PANEL WRITER Sarah Lay
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boom. great big income targets and how to deliver them
Income targets. They can be the scourge of many a comms team. How do you deliver yours? Are there lessons to learn? An all-new event will lift the lid on the latest thinking and opportunities for comms teams.
by Darren Caveney
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Comms is getting busier. Much busier. Pretty much any comms person you care to ask will confirm this. There are several ways of managing this increasing demand. But here’s a really novel way…
By Mike James
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Communications. It’s fast-changing, that’s for sure. But it is useful to future gaze a little and think strategically about how our teams will look in the future so that we can prepare for it.
By Shirah Bamber
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Effectively embedding social media into customer services is the biggest challenge facing local government communicators’ use of these important digital platforms. A new industry report shines a light on the issue, and helps us to understand both the growth in demand for customer services on social media, and the best solutions for councils to adopt.
by Darren Caveney
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If you think that your organisation presents you with some comms challenges just imagine what if would be like working for the current POTUS…
by Rebecca Roberts
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I have blogged recently about the fact that there are many, many free learning opportunities open to us in the era of small/no training and development budgets.
by Darren Caveney
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Video has become an important comms channel. Here's how a group of communicators in the NHS are using it to recruit nurses after some basic training we delivered in Digbeth, Birmingham
by James Turner
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There’s no escaping it. Animated gifs are making a huge impact on the web. Why? Because they're perfect for it.
by Paul Compton
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PR and communications can be a hugely stressful job. On World Mental Health Day, the National Union of Journalists' PR and communications co-chair talks about positive steps you can take.
by Philip Morcom
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Internal comms: A never ending challenge for communications teams to get right. There are lessons a plenty out there and some free learning opportunities…
by Emma Rodgers
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