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Over the last few years, it has become clear that citizens have become disconnected from institutions, governments and in many cases, their local areas. Recent events have also shown us just how important it is that we involve, engage, listen and act on what our residents tell us.
by David Holdstock
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Research is fundamental to any good comms plan – always has been, always will. But having a standalone research section in our comms plans is no longer the best approach.
by Darren Caveney
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Demand for communications grows and grows. This is a good thing. The trouble is many people think they have the answers before the plan has even taken shape. This has always been a problem but it’s one which appears to be gaining momentum.
by Darren Caveney
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Comms planning. It’s never been more important to get this right. So, an all-new downloadable comms planning guide has been launched to help you.
by Darren Caveney
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Staying cool and calm: Communications can be a pressurised environment. So we asked 10 leading communicators for their top tips advice for remaining calm under pressure?'
collated by Darren Caveney
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However much we think we know about communications there is always new knowledge and skills which can improve us. First impressions and dealing with silence are things you can manage to your advantage.
by Ella Minty
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What do you get when you combine the biggest sporting event of 2017, the smallest ever host city, 170,000 visitors, a TV audience of 200 million and some of the most famous names in football? The biggest policing operation South Wales Police has ever undertaken - the UEFA Champions League Final 2017.
by Carly Yeates
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The Public Sector Communications Academy is always one the highlights of the industry events calendar. We’ve been pleased to attend and support it for many years. Here’s why you should think about attending this year…
by Simon Jones
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If you’ve ever worked on an election count you’ll know it’s a fascinating experience. And long. One comms manager writes about his recent experience, and shares his learning.
by Mike James
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So AVE’s are officially being placed on the banned list. But there’s a bunch of other metrics we need to be a little wary of too…
by Darren Caveney
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If you haven’t bought online advertising yet in your role it’s probably a matter of time before you do. There are things to take advantage of, and things to look out for. This new post should help you stay safe.
by John-Paul Danon
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Social media was once the playground of marketing and comms teams, where memes were shared, adverts were created and emojis were in abundance - but not anymore. Facebook, and particularly Twitter, have emerged to be important channels for delivering powerful customer experiences.
by Stuart Banbery
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If you had to choose just one channel to deliver your internal comms which one would you pick? Tough isn’t it? One leading internal comms expert chooses his favourite and tells us why. Read on…
by Chris Elias
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Social media. It’s the biggest time-suck there is. So it’s important to make sure that the time invested delivers benefits, outputs and outcomes. How do you know if your organisation is getting the most from it? Well you review your work. In detail.
by Darren Caveney
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We all know of the importance of measurement and evaluation but in this time and resource-poor era are you focusing too much on the easily countable at the expense of the true picture? Panel writer Sarah Lay looks at the danger of McNamara’s fallacy in the evaluation of communications.
by PANEL WRITER Sarah Lay
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Effectively embedding social media into customer services is the biggest challenge facing local government communicators’ use of these important digital platforms. A new industry report shines a light on the issue, and helps us to understand both the growth in demand for customer services on social media, and the best solutions for councils to adopt.
by Darren Caveney
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I have blogged recently about the fact that there are many, many free learning opportunities open to us in the era of small/no training and development budgets.
by Darren Caveney
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As communicators, pr practitioners and marketers we’ve never had access to more tools, tactics, data and platforms to make our work fly.
But there’s a bundle of challenges we have to navigate around in order to make the most of them. One has emerged as the THE challenge - the biggest barrier to us delivering great communications.
By Darren Caveney
Read moreA marvellous new online tool has been created for internal communicators everywhere.
by Caroline Roodhouse
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by Louise Foster-Key
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