We've worked with the Local Government Association to produce guidance on how to use social media more effectively. There's advice for organisations, elected members and staff. It's transferrable stuff and it's brilliant...
For many social media is now an everyday part of their lives; something as natural as a phone call or a face-to-face conversation. Twitter, Facebook and the many other digital tools available are now employed to conduct a plethora of tasks: from complaining to utility companies to sharing ideas; from ordering shopping to building networks.
