Tenant Communications Manager
Midland Heart
Location: Birmingham B15 1LZ
Salary: £49,232 per annum
Hours: 35 Hours per week
Term: Fixed-term Contract, Maternity Cover
Closing date: 13 August 2025
Are you a creative and ambitious Communications professional, seeking a new challenge? If so, we're seeking a Tenant Communications Manager (approx. 14 month fixed-term contract due to maternity leave) to support in driving the delivery of our Tenant communications strategy.
Join us and drive the delivery of our Tenant Communications strategy and associated action plan. With responsibility for leading a small team, you'll oversee day-to-day tenant communications and marketing activities, as well as overseeing the execution of an exciting pro-active social media and digital strategy which puts tenants and their needs right at the heart. As a brand custodian, you'll also safeguard our identity and tone of voice across all marketing and communications materials.
This is a visible role where you can expect to liaise with a variety of key business functions and internal stakeholders, whilst supporting the ongoing development and mentorship of your team of Communications Officers. As a leader within our Corporate Affairs senior leadership team, you'll truly have the opportunity to shape and contribute to wider strategies delivered by the wider Communications function.
Interested? Please read on to find out who we're looking for to join our well respected, high performing comms team!
To be successful in this role, you'll have:
Experience of delivering and managing highly effective communications and marketing strategies / projects.
Knowledge and understanding of digital channels, with experience of using a range of innovative channels to communicate with customers and enhance brand awareness.
Managerial experience within a Communications and / or Marketing function within a large organization.
Evidence of working with a broad range of internal and external stakeholders at all levels, to drive strategically aligned change projects.
Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average).
Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: 13 August 2025
Suitable candidates will be invited to participate in an onsite assessment planned for week commencing 25th August 25.
Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can see the full Role Profile and upload a CV and Covering Letter which together show us that you have what it takes to make a success of the role.
Please be aware, we're unable to accept applications for the role without a Cover Letter.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
