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Service level agreements (SLAs). They’re not a new idea by any means but might it be a good time to debate whether you should introduce them right now to help manage demand and expectations? Would they give you a better chance to deliver your best and most important work?
A crowd-sourced blog post
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Social listening - not a new concept but something that’s definitely beginning to come to the frontline of social media and comms strategies of those working in the public sector. In case you haven’t used social listening before, it allows you to gain insights into conversations that you’re not directly part of (as in, when you haven’t been tagged) and discover your unknown unknowns… Pretty cool, right?
by Hardeep Johal
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Four and a half years ago, I wrote a blog post. And amazingly, I still get people asking me about it to this day.
by Ben Capper
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The UnAward-winning team at Companies House share this new case study and their lessons on evaluation.
by Anna Ellis and Jocelyn Keedwell
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If you’re anything like me a good TV or film recommendation is a handy thing to have. Here are my watches in January….
by Darren Caveney
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It’s back - the best free learning event in the comms calendar - the UnAwards Winners Masterclass.
by Darren Caveney
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The prevailing mood in public sector communications might be a bit grey but a day of collaboration with your local public sector peers can add much-needed colour.
by John-Paul Danon
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In 2023 we saw data have a significant and ever-present impact on communications. It was used on a massive scale to power the launch of ChatGPT, which took AI into the mainstream, presenting opportunities and headaches (reputational risk, bias issues, and ability to produce authentic-sounding misinformation on an industrial scale) for pressed communications pros.
by Alex Waddington
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Blimey. 2024 marks my 28th year working in comms. What an old fart, I hear you cry. There are a tonne of blog posts I could write from my experiences in those 28 years. But here’s one I thought might be useful to some of you.
by Darren Caveney
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If you’re anything like me a good TV or film recommendation is a handy thing to have. Here are my watches in December….
by Darren Caveney
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Two days on, I still have a lovely warm glow from the 8th annual UnAwards.
by Darren Caveney
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After a three-month build-up the #UnAwards23 is almost here. Here’s your guide to the big day…
by Darren Caveney
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If there’s one thing more hotly discussed than the UnAwards shortlists themselves, it’s surely Darren’s big reveal of the film shown on the day the gongs are handed out.
by Alex Waddington
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I’m not joking. She said, “How long does it usually take to write a blog for the UnAwards website?”. I bobbed my head for a bit, thinking, before replying “About two hours, give or take.” It was then her turn to have a good think, but I already knew what was coming. “Could you write it for me please? I’ve got some other work I need to catch up on.”
by Harry Loney
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A film project involving more than 80 council fostering teams that’s on the shortlist for this year’s UnAwards shows how collaboration on a grand scale is both doable and fruitful.
by John Cooper
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How does it feel to leave the public sector, and what does it look like on the other side?
by Shirah Bamber
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If you’re anything like me a good TV or film recommendation is a handy thing to have. Here are my watches in October….
by Darren Caveney
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