journeyman

When does a journeyman become a master, and does it actually matter? Achieving 25-year's service is a pretty good position from which to call it.

by Phil Jewitt

Last Friday I received the above tokens in recognition of 25 years local government service. I’ll fess up; I was just a bit proud as I was called to receive them at our staff achievement awards. And yes, there was a clock, only a small one but quite heavy, which is my standard measure of quality, mostly used when assessing cakes and puddings! It’s never been about milestones or glory for me though; it’s been about the difference that can be made. So this isn’t a post about the last 25 years, more my reflection on what next; where my public role and public sector service provision is probably heading....what’s on and over that horizon.

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uk’s foreign & commonwealth office: a google plus success

Google Plus is a social media platform that surprises. It has survived predictions of demise to grow to  100m active users. But how can it be used as a comms channel? Look at the UK’s Foreign Office which has more than 130,000 users.

by Shane Dillon

When Google Plus was launched in July 2011 the FCO’s Digital Team began tracking this new social network. Some members of the team eagerly adopted Google Plus and reported back. This was a time when people, not organizations and brands, could have a presence and Google Plus pages were not an option.

Over the past year the perception of Google Plus has taken many turns, both negative and positive with some questioning whether it would survive. However one year on Google Plus has not only survived it is on the up. The latest stats show the network in just one year has 400 million users of which 100 million are ‘active’.  

When Google Plus launched organisation pages like many others the FCO set up a page and began distributing content on its new Google Plus page. This has paid off, the Google Plus page has 133,374 people from around the world have added the FCO to their Circles. 

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geography lessons: 20 things I learnt at #EuroPCom

The whole ethos behind comms2point0 is a belief in sharing, learning and helping. But why limit this to the UK? We just went European and made some new friends along the way.

by Darren Caveney

I was very fortunate to be given the opportunity to talk at the European Union Committe of the Regions EuroPComevent in Brussels, a presitgious conference for European communicators. As always, learning opportunities were aplenty.

Here is a run-down of 20 things I learnt on the flying visit to beautiful Brussels...

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local democracy week – let’s tell the story

Story telling is important in all fields. The Local Government Association are looking for some around the essential task of being an elected member.

 by David Holdstock

In case you don’t know, it’s Local Democracy Week this week and the LGA will be continuing to promote our successful ‘Be a councillor’ campaign.

In the run up to Local Democracy Week I wrote to communications colleagues asking for case studies of how councils are encouraging people to find out more about how to become a councillor. I got some fantastic examples back but also quite a few responses along the lines of, “Sounds great, do you have any support materials we could use?” (we do by the way – more on that later).

Whenever we talk about encouraging people to become a councillor we often use phrases such as “engaging in local democracy” but what does that actually mean to people who may not be involved in local politics let alone national politics? 

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remember the real networks?

Back in the olden days journalists would rub shoulders with PRs for boozy lunches. It was called networking. Today, networking - online and offline - is just as important. Only there isn't the same cocktails.

by Ross Wigham

Networking has always been a powerful buzzword. Back in 1999 when I moved South to work as a journalist in London it meant boozy lunches with PRs and long nights on the town with their clients.

I was literally partying like it was 1999, often in work time with my employers blessing.

But even back then the 'Mad Men' approach to meeting colleagues and contacts was in its dying day – ‘you just missed out on the good times’ some of the old hands would tell me with a smile.

A lot of water has gone under the bridge since then and if your job is anything like mine the opportunities to meet, talk and think with like-minded people, are a rare treat.

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what, public health as well? five tips to survive and thrive

If you work in local government comms you're probably beginning to worry about how you are going to deliver public health comms, what with everything else you have to do.

by Darren Caveney

Local government comms folk have just landed themselves with a shiny new portfolio of work in the shape of public health.

The words used to describe this new role, by colleagues I've spoken to, include; "fear", "confusion", "concern" and "opportunity." It really depends upon your point of view. But without a doubt it is going to place extra pressure on already toiling teams.

So the chance to attend an LGcomms briefing on the transition of public health to local authority world was both timely and helpful. The idea of Andy Allsop, the event included a fascinating insight into the transition by Coventry City Council's impressive chief executive, Martin Reeves.

Martin's steer for communicators was plain and simple - and it could just form the basis of your outline comms plan, its vision, and most importantly your mindset...

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gloves off, gloves on

PR folk and journalists often scuffle. But that's just not going to help either side.

by Kelly Parkes-Harrison

The sound of a deep sigh and my head hitting the keyboard is all that could be heard yesterday as I read yet another tweet from a journalist having a dig at PRs.

“Why do PRs put everything three times in a release, I don’t need telling three times”. Now this was quite tame, there are some journalists, I name no names, who seem to embrace PR bashing on Twitter as a way of expelling their inner angst and frustration. Those tweets can get downright unpleasant.

Normally I will seethe quietly about these kind of tweets, too cautious to say anything back in case it sparks an unpleasant Twitter scene. This time, probably because I am a coward and I know this journalist is quite nice, I decided to reply. I tweeted back suggesting that the press release was just badly written. The journalist replied saying possibly, or just a misguided formula that PRs are taught in training. She added that is was very irritating.

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careers advice from behind your shades

Back at work the summer holiday is but a memory. But what do those holiday cliches teach you about your career? Quite a lot, actually.

by Lindsay Narey

Great news, autumn’s here! That season which likes to call time on your holidays, and fancies itself as something of an official landmark for going back to work/school/college.  

Whilst this might be an exciting prospect for some (students - I remember Freshers’ Week), for others the thought of a return to the office may sound a deafening klaxon of doom.  If you’d been feeling stuck in a career rut before your holiday, chances are you’ll feel a whole lot worse when you get back from a week or fortnight of gorging yourself on olives and ouzo.

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what you can learn from a one-off Twitter campaign

Before the #ourday Twitter campaign across local government came a Scottish initiative to give people an idea of what they get for their council tax. Here's what one comms officer learned.

by Jenny Scott

One of my first tasks in my new role as Communications Assistant for Falkirk Council was to work on their Twitter 24 campaign.

As a newcomer to the working world of PR and Comms this seemed like the ideal opportunity to ease me into the combined world of social media and local government. 

Overall I believe the exercise was a great success. Of course there was the odd #mycouncil is useless - and worse - but in terms of engagement with the general public it seems, at least to me, to have broken the ice for many tweeters. The levels of engagement were higher than usual and hopefully that is a trend that will continue. It’s all well and good having thousands of followers but if they aren’t engaging with you either passively by reading your tweets or actively by directly contacting you what is the point in having them at all?

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From jamaican olympians to artsfest: social media for the uk's second city

It can be varied looking after Birmingham City Council's social media events covering everything from artsfest to the visit of the Jamaican London 2012 Olympic Games team.

by Guy Evans

I am the full time social media officer for Birmingham City Council (UK), this involves looking after the corporate facebook, twitter and google+ accounts which have been up and running since January this year.

It is on any given day, exciting, challenging and rewarding, as we come to terms with social media becoming a front line tool for engagement and a channel for customer enquiries.

Top tip - use the Michael Grimes (aka citizensheep) flowchart taken from the US Air Force and redesigned for public sector UK as a standard for handling online criticism and responding. Endorsed by LG Communications and available in their guidelines for social media.

I also look after various social media accounts for council events.

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putting context to your content

It's easy to be creative these days. Or is it? Because it's not simply enough to have a flair for writing a press release. Good design skills and some knowledge of technology is needed too.

by Matt Bond

I signed up for and started to populate a Pinterest account earlier today. I’m not sure if I’m late or early to the party on this one but hearing some figures which state the content sharing platform is now the third most popular social media site it’s looking very much like the former (I’ll skip over the fact that they were saying this about Foursquare not too long ago – what is happening with that?)

Anyway, I digress, while populating the 200 character profile information section I found myself writing that I’ve got ‘a creative mind but not always the creative skills’. For some reason, this resonated and made me contemplate my creative ‘self’, creativity in general and where it all may be heading as we see much more democratisation of content.

Now, I’m certain that there will always be a special place for that highly skilled photographer, filmmaker or designer, just as there will always be a place for a highly knowledgeable coder, engineer or programmer but for everyone else, those who fall somewhere in between the two (a creative mind without the creative skills perhaps?) we’re going to have to start segueing ourselves somewhere between the two in order to really maximise our own knowledge and therefore the success of our content.

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get your marks, get set, local government goes social

As social media week looms, the Local Government Association - the LGA - have posed a few questions. They want local government to get more social. During the week and maybe in the future too. Care to join in...?

by Michelle Rea, Sian Morgan, Liz Copeland and Kristian Hibberd

Over the last few weeks the LGA’s Communications team has been putting its collective head together on how we could use Social Media Week to further stimulate the use of social media by councillors, council officers and official council accounts.

Our thinking was that if local government made enough noise about all the great stuff being achieved by embracing the channel, the collective voice would prove powerfully persuasive to opponents, sceptics and the uninitiated.

We are keen to demonstrate through practical examples from the sector that using social media in a coordinated and sensible way can help enhance the reputation of local government, improve engagement with different elements of the community and drive efficiency.

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it’s a great time to do what we do

by Will Mapplebeck

This is a great time to be in communications, a brilliant time to be doing the jobs we do.   

I'll explain why in a minute, but before I go on I don't want to downplay what a tough time many of us have been through.     

In hard times, communications is often the first thing to go, viewed as an expensive luxury next to the real job of providing vital services to vulnerable people. 

That means many of us have seen our jobs under threat, our roles reviewed and our working practices change. Before I did this job at Newcastle, I was on a temporary contract which sometimes rolled over month-by-month, so I know all about uncertainty. 

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a career path less travelled

It's a common tale - not knowing what career path to choose. And its useful to remember that not everyone has go down the tried and tested path.

by Jenny Baird

I didn’t come to communications in a ‘traditional’ way. I’m not a ex-journalist, a prolific blogger, or an influential tweeter. I don’t have a degree in marketing or PR.

Like many others out there, I finished university and thought – what now?

After years of seemingly endless exams and receiving my degree in English Literature I somewhat naively assumed I would know the answer. But I didn’t. I didn’t have a clue. So I decided to leave the country.

Six months later, I landed in a cold and windy Manchester after an adventure that saw me teach primary school children in South Africa, meet the King of Swaziland, drive a 4x4 along a perfect Australian beach and jump out of a plane at 12,000 feet. I also found Nemo.

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good music will fail with bad marketing and pr

Steve Jenkins is the most influential man in music that you've never heard of. He's helped shape the careers of stars such as Kylie Minogue, Britney Spears, Justin Timberlake and others. What's the secret? Good marketing and pr.

by Steve Jenkins

I believe that good music will fail with bad marketing and pr.

In market research, if a hundred people were asked, I’m convinced they would all agree.

It's something I learned many years ago whilst visiting Island Records, the label owned and started by Chris Blackwell and most famous for bringing the world Bob Marley and U2 amongst many other successful artists.

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switching on

Switching back on can be as hard as switching off was. But be careful with that switch...

by Darren Caveney

So, hands up, how many of you took Mr Slee's advice and switched off during your summer hols?

Well done, you at the back.

Hard isn't it. It never used to be. But now it is.

But what can be just as hard is switching back on when you return to work. There are many reasons for this not least worrying what you are walking back into or what the future holds for you. And the urge to hunt out a new job following a summer holiday is possibly second only to the desire for a new challenge each January. The whole return thing can be unsettling for some.

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