The Intranet Now event is on the horizon. It's an excellent event that seeks to celebate and showcase some of the best work in the field. As one of its organisers says, user experience is of growing importance.
by Wedge Black and Brian Lamb
The clearest indicator of a successful intranet is that people can use it to get things done: finding a person; booking time off; checking a part number; reading the latest news. Can they do these things? How easily? What percentage of people trying to do them are successful? To discover these success indicators, you have to do some form of usability testing.
The ‘user experience’ is of growing importance as the workplace becomes more and more the digital workplace.